Alternative Dispute Resolution (ADR)/Arbitration

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Alternative Dispute Resolution (ADR) refers to methods and processes of resolving claims without litigation, such as arbitration, mediation, and small claims procedures. ADR can be formal or informal and provides a method to avoid the expense and inefficiency of litigation.

ADR is widely used in the U.S., where empirical studies demonstrate that it is cheaper, faster, and often offers more compensation for the consumer. There are also well-established ADR procedures in many of the EU member states and in other countries around the world.


Arbitration, a form of ADR, is formally authorized by a ninety-plus-year-old U.S. federal law, the Federal Arbitration Act. Arbitration is a procedure used to resolve common disputes and avoid costly and time-consuming courtroom litigation. In arbitration, an independent third party, the arbitrator, reviews the facts and circumstances of the dispute, applies the appropriate legal standard, and issues a ruling to resolve the conflict. For nearly a century, arbitration has reduced the cost of lawsuits for businesses and consumers alike. But now arbitration is under attack by plaintiffs’ lawyers, who see it as a barrier to the expansion of lucrative class action lawsuits.

Class action lawsuits are the Holy Grail for plaintiffs' lawyers, who often pocket millions of dollars in fees, while the class members they represent get little or nothing of the final settlements.  Read More...

For many, arbitration is the better way to go. Arbitration produces faster resolutions—typically in a matter of months, as opposed to class actions, which often last years. Arbitration reduces backlogs in our courts and reduces the costs of legal fees for both sides in a dispute.

Given the lucrative nature of litigating class actions, it is not surprising that plaintiffs' lawyers want to eliminate arbitration with an aim towards maximizing litigation and their legal fees. Eliminating arbitration may help plaintiffs' lawyers' bottom line, but it would hurt those seeking timely, efficient, and fair redress through our civil justice system. Eliminating arbitration would lengthen the legal resolution process and channel more money into the hands of trial lawyers rather than individuals seeking compensation.

Moreover, the vast majority of claims resolved through arbitration are not even eligible for class action consideration. The facts in these cases are very individualized and rarely have enough in common to meet class certification standards. Eliminating arbitration would effectively leave consumers with these types of claims without legal recourse, since most of these disputes are over a relatively low dollar amount and would typically cost more to litigate than they are worth. Furthermore, plaintiffs’ lawyers rarely take such small dollar claims.

In other words, if plaintiffs' lawyers succeed in eliminating arbitration, it will drive up the cost of litigation, increase the workload of courts, and leave millions of Americans with very limited opportunities for restitution.

Preserving Arbitration

Legislative measures to limit the use of arbitration have largely been unsuccessful. For example, multiple bills and amendments that would have banned arbitration have been proposed and blocked since the early-2000s. These include the Arbitration Fairness Act (prohibiting arbitration in all consumer and employment agreements) and the Consumer Mobile Fairness Act (prohibiting arbitration in cell phone contracts).

With little success in Congress, arbitration opponents have worked to curtail the practice through the courts and federal regulatory agencies. Fortunately, the U.S. Supreme Court, in the recent cases of AT&T Mobility v. Concepcion (2011) and American Express Co. v. Italian Colors Restaurant (2013), has upheld the legal enforceability of arbitration under the Federal Arbitration Act. Furthermore, the Trump Administration and Congress have either eliminated or diminished the administrative efforts to limit the availability of arbitration in multiple contexts such as the Consumer Financial Protection Bureau (CFPB), the Department of Labor, the Department of Health & Human Services and the Department of Education.

Due to the clear advantages of arbitration over litigation in any number of situations, and the need to preserve this important dispute resolution process, ILR has established the Coalition to Preserve Arbitration. The Coalition's membership is varied and broad. AT&T is one member of the Coalition and has provided legal and technical support on an in-kind basis in connection with our arbitration-related activities. This disclosure is being made to comply with the requirements of the Lobbying Disclosure Act of 1995, as amended by the Honest Leadership and Open Government Act of 2007.

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All Results for Alternative Dispute Resolution (ADR)/Arbitration

  1. Supreme Court Urged to Enforce Class-Action Waivers in Workplace Arbitration

    June 12, 2017 | News and Blog

    Several companies urged the U.S. Supreme Court last week to enforce class-action waivers in workplace arbitration agreements, writes Reuters.... Read More

  2. In the News Today - February 27, 2017

    February 27, 2017 | News and Blog

    The number of class action lawsuits filed in Canada more than doubled in 2016 compared to the year before according to a report from NERA Economic Consulting. Additionally, the report found that a U.S.-listed company is six times more likely to get hit with a securities suit than a Canadian listed company.... Read More

  3. U.S. Supreme Court to Rule on Legality of Workplace Arbitration Agreements

    January 17, 2017 | News and Blog

    The U.S. Supreme Court justices agreed to take up the dispute over whether workplace arbitration agreements violate federal labor laws writes the National Law Journal.... Read More

  4. CMS Postpones Ban on Nursing Home Arbitration Agreements

    January 04, 2017 | News and Blog

    In a largely unnoticed memo sent to states and Medicare contractors last month, The Centers for Medicare and Medicaid Services (CMS) said the ban on nursing home arbitration agreements will not be enforced until an injunction against the agency is lifted.... Read More

  5. Media Continues to Cover ILR's Opposition to CFPB Anti-Arbitration Proposal

    May 06, 2016 | News and Blog

    The Wall Street Journal notes a U.S. Chamber letter warning that the rule could cause companies to stop using arbitration, eliminating an option that is "cheaper, faster and more effective at delivering relief to consumers."... Read More

  6. In the News Today - April 28, 2016

    April 28, 2016 | News and Blog

    NJ Legal Reform Group Provides Defense of Consumer Arbitration: "The biggest opponents of arbitration are plaintiffs' attorneys, who make their living in the courtroom. These attorneys are running a smear campaign against arbitration because they know that having a faster and cheaper process for resolving disputes will cut into their bottom line."... Read More

  7. In the News Today - April 7, 2016

    April 07, 2016 | News and Blog

    Madison County's High Number of Out-of-County Asbestos Filings Highlighted: In 2015, only six of 1,224 asbestos lawsuits (less than 1 percent) filed in Madison County, IL were on behalf of the county's residents. ... Read More

  8. ILR State Allies Blog Series: Tennessee Chamber of Commerce

    March 29, 2016 | News and Blog

    Tennessee is best known for its barbeque and country music, but the state is home to much more than that. To make sure that the state remains a friendly place for businesses to start and grow, the Tennessee Chamber of Commerce works to keep Elvis, not litigation, king.... Read More

  9. Arbitration Needed to Protect Colleges from 'Legal Harassment', says Private Sector College Rep

    March 17, 2016 | News and Blog

    For-profit colleges need protection "from legal harassment and class-action suits originated by lawyers advancing their own interests and political agendas," said Steve Gunderson, president of the Association of Private Sector Colleges and Universities. ... Read More

  10. ILR's Webb: Anti-Arbitration Efforts About 'More Money for Lawyers, Less Justice for Consumers'

    February 26, 2016 | News and Blog

    "Arbitration offers a simpler, fairer and faster way to resolve disputes than going to court," said Matt Webb, ILR senior vice president of legal reform policy, in today's Los Angeles Times. He was commenting in a story about efforts at the Consumer Financial Protection Bureau and in Congress to ban consumer arbitration.... Read More